Supervisor (Housekeeping)

**BASIC FUNCTIONS**:
To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons and to maintain general upkeep of designated section, fulfill guest requests in an orderly and timely manner, fulfill various cleaning projects including the cleaning of guest rooms or other areas of the Housekeeping department by consistently maintaining all Resort standards of quality and service.

**ESSENTIAL FUNCTIONS**:
Visually inspects VIP rooms, guest rooms and designated public spaces for cleanliness and appearance.

Inspects all arrival rooms within the designated section and releases rooms in a timely fashion.

Inspects all VC, VCP, OOO and OCC rooms within the designated section to ensure cleanliness and guests’ satisfaction.

Prepares work orders for shampooers or/and Houseperson and follows up on the completion.

Completes “Due Out” report for Front Office.

Complete “PM Report”.

Train and monitor performance of Room Attendants and Houseperson, provides guidance, communication, instructions, counseling, and good judgment while reinforcing Resort standards of service.

Assist with requested inventories of furniture, fixtures, equipment and supplies.

Insure that all linen closets are kept clean, neat and organized.

Report all maintenance deficiencies in guest rooms, public spaces and follow through on their completion in coordination with the Engineering department.

Attends and participates in the 10 minutes pre-shift meeting briefings.

Attends to all guest’s requests and ensure to the 5 minutes rule is followed by everyone consistently.

**JOB KNOWLEDGE, SKILL AND ABILITY**:
Knowledge of proper operation of various cleaning equipment devices.

Ability to extend arms, scrub, bend, stoop, stand and walk public spaces for extended periods of time.

Ability to understand and follow directions, and perform job functions under limited supervision.

Ability to exercise judgment and implement control over the performance of subordinates.

Ability to organize and prioritize work and meet deadlines.

Ability to supervise, train, counsel and empower all team members within the department.

**OTHER**:
Due to the nature of the hospitality industry, employees are required to work varying schedules to accommodate the business and demands of the hotel.

Employees are required to perform duties as assigned, i.e. cleaning of guests rooms, laundry, shampooer, lobby, etc.

**EDUCATION AND/OR EXPERIENCE**:
Previous luxury hotel Housekeeping work experience preferred.

**LANGUAGE SKILLS**:
Basic ability to read and write basic English in order to complete forms such work tickets.

**MATHEMATICAL SKILLS**:
Must have the ability to read basic Housekeeping Reports.

**PHYSICAL DEMANDS**:
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

**WORK ENVIRONMENT**:
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works in outside weather conditions so must be able to withstand all weather conditions.

The noise level in the work environment is usually moderate.

To summaries, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the Resort.

Pay: RM1,800.00 - RM2,000.00 per month

Work Location: In person