Cluster Director of Revenue Management

7 days ago

Kuala Lumpur, Malaysia Hyatt Regency Kuala Lumpur at KL Midtown Full time

Summary

Key Responsibilities:

- **Strategic Revenue Leadership**:

- Develop and execute comprehensive pricing, distribution, and revenue strategies across Rooms, F&B, and Function Spaces.
- Lead the total revenue management approach, integrating all revenue-generating departments to maximize overall profitability.
- Ensure alignment with Hyatt’s corporate strategies, brand standards, and commercial goals.
- **People Leadership & Development**:

- Lead, mentor, and inspire a team of revenue professionals across the three properties, fostering a culture of collaboration, innovation, and continuous improvement.
- Build and develop a high-performing team by providing clear direction, regular feedback, and tailored development plans.
- Champion a learning culture by identifying training needs and facilitating knowledge sharing across the cluster.
- Act as a strategic advisor to General Managers and department heads, influencing commercial decisions through data-driven insights.
- Promote cross-property collaboration and best practice sharing to elevate revenue performance across the cluster.
- **Forecasting & Analysis**:

- Produce accurate and insightful revenue forecasts for Rooms, F&B, and Event Spaces.
- Analyze market trends, competitive landscape, and demand patterns to inform strategic decisions.
- Monitor and evaluate performance metrics to identify opportunities and risks.
- **Cross-Functional Collaboration**:

- Partner with Sales, Marketing, Events, and Operations teams to align revenue strategies with business objectives.
- Support the development of promotional and pricing strategies for F&B outlets and event spaces.
- Guide the sales team in optimizing space utilization and yield management for function rooms.
- **System & Channel Management**:

- Oversee the management of revenue systems (e.g., RMS, CRS, Channel Managers) ensuring accurate rate and inventory distribution.
- Ensure optimal use of technology and tools to support revenue decisions and reporting.

**Qualifications**:
Qualifications & Experience:

- Minimum **5-7 years** of progressive experience in Revenue Management, preferably in a multi-property or cluster role.
- Proven track record in managing **Rooms**, **F&B revenue**, and **Function Room/Space Management**.
- Strong analytical and strategic thinking skills with the ability to translate data into actionable insights.
- Experience with revenue management systems such as IDeaS G3 RMS is a plus.
- Pre opening experience as a revenue management leader is preferred.
- Excellent communication, leadership, and stakeholder management skills.
- Bachelor’s degree in Hospitality, Business, or a related field; MBA or Revenue Management certification is an advantage.

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