J312-cafe Operations Lead

J312-Cafe Operations Lead

Puchong, Selangor

RM3,500 - RM4,200 Per Month

**Requirements**:
Strong understanding of retail operations and customer service principles
Excellent interpersonal and communication skills to lead a team and interact with customers effectively
Solid problem-solving and decision-making skills, with the ability to adapt to dynamic environments
Proficiency in using **POS systems** and **Microsoft Office Suite** (Excel, Word, PowerPoint)
Ability to analyze sales data, identify trends, and recommend actionable improvements
Knowledge of health and safety regulations in food and beverage operations
Ability to work flexible hours, including weekends and holidays, as needed
Familiarity with inventory management is a plus
Experience in event coordination or collaboration with marketing teams is advantageous

**Responsibilities**
**1. Culture Delivery**
Acts with integrity, honesty and knowledge that promote the culture, values and mission of OFFNFC
Ensure that all staff deliver consistent, high-quality service aligned with OFFNFC Coffee’s brand values
Act as a point of contact for customer inquiries, feedback, and complaints, resolving issues promptly and professionally
Develop and implement strategies to enhance the overall customer experience
Assist with new shop searching

**2. Store Operations Management**
Oversee day-to-day operations of the café to ensure efficiency and adherence to company policies
Monitor and maintain quality of sales and service standards to create a premium customer experience
Conduct regular store audits to ensure cleanliness, organization, and compliance with health and safety regulations

**3. Staff Supervision and Training**
Assist with new barista training
Monitor staff performance, provide constructive feedback, and address any performance issues
Support baristas and other staff in their daily tasks to ensure smooth workflow and excellent customer service

**4. Inventory and Supply Chain Management**
Manage inventory levels for coffee beans, pastries, snacks, and other café supplies to prevent overstocking or shortages
Coordinate with suppliers to ensure timely delivery of high-quality products
Conduct regular stock checks and inventory reporting to minimize wastage and reduce costs

**5. Sales and Performance Monitoring**
Analyze daily, weekly, and monthly sales reports to identify trends and areas for improvement
Collaborate with the marketing team to execute promotional campaigns, loyalty programs, and seasonal offers
Monitor product performance and suggest changes to the menu based on customer feedback and sales data

**6. Marketing and Events Support**
Work closely with the marketing team to support in-store events, promotions, and collaborations
Ensure promotional materials are displayed effectively and align with OFFNFC Coffee’s branding
Coordinate with local communities and organizations for partnerships and marketing opportunities

**7. Administrative and Financial Support**
Assist in managing budgets for daily operations, ensuring cost-effectiveness without compromising quality
Maintain accurate records of sales, expenses, and operational performance for reporting purposes

**Job Types**: Full-time, Permanent

Pay: Up to RM4,200.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- cafe/retail operations and customer service: 1 year (required)

Work Location: In person