Assistant Manager

2 weeks ago

Sepang, Malaysia Gamuda Land Sdn Bhd Full time

**Job Summary**:
Assisting the manager in charge in all aspects of customer services and operations including the following projects - ongoing and upcoming project in Large Township near Dengkil, Selangor.

**Responsibilities**:
**1) Operation**

a) Attend to on-site matters with operation team

b) Attend to Common Area defects issue

c) As liaison person with main contractor, sub-contractors, service provider and etc. on day to day on maintenance matter.

d) Assist to draft additional by law/ house rules.

e) Monitoring expiry of all required licenses and service providers contract to ensure that licenses and contracts are renewed prior to expiry.

f) Procurement process to engage service providers

g) Attend meetings and liaising with JMB on any documents / reports when needed.

h) Attend to any Audits for the relevant projects given.

i) Monitoring the in-house and/or contract cleaning, security service, landscape providers’ performance to ensure a safe and well-maintained in township.

j) Monitoring renovation activity and update the renovation summary list by weekly and forward it to Operation for their follow up.

k) Coordinate with Purchasing on township tendering/purchases including supply and install of equipment, upgrading works, signage and etc.

l) To recommend to the Management of any faults, defects, irregularities and abnormal mechanical and electrical system.

m) Able to respond and attend emergency defects issue on mid night, weekend or Public Holidays

n) Attend meetings / AGMs

**2) Customer Service**

a) Set up the Project Vacant Possession (VP)

b) Handle customers’ complaints and enquiries this include units' defects

c) Follow up with the respective customer service staff on the unit defects ageing

e) Monitor/reply the GLApps community chats/ Feedback platform

**3) Administration**

a) Preparing and checking of the operating budget and monitoring the monthly expenses.

b) Monitoring the PMS System to ensure all matters relating to Township are attended to and action taken by the respective staff or department/division.

c) To keep track all the deposit refund activities and to ensure no deposit to be record more than 1 years.

d) Assist the managers with the necessary monthly reports for both Operational and Customer Service matter

e) Assist in any administrative works that needed or required

**4) Any other duties or responsibilities as may be assigned by the company**

**Qualifications**:
Degree/Diploma or professional qualification in Building, Civil Engineering or related discipline.

**Competencies Required**:
Good leadership skills, highly motivated and continually seeks improvements.

**Job Types**: Full-time, Permanent

Pay: RM4,800.00 - RM7,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person

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