Assistant Credit Controller

**Why this role?**

**As a Credit Controller, you will play a critical role in managing and overseeing the credit control function for KONE's Malaysia Front Line Region operations. You’ll be responsible for ensuring the timely collection of outstanding receivables, managing credit exposure, and providing leadership to your team to maintain efficient accounts receivable management.**

**What will you be doing?**
- Conduct regular credit reviews of existing and new customers
- Support the Sales team in reviewing payment terms and credit exposure for new contracts
- Manage and monitor outstanding accounts receivable and the status of project financing
- Provide guidance to Assistant Controllers and collectors to drive on-time collection
- Conduct structured collection calls, updating and maintaining notes in multiple systems
- Handle debt accounts to ensure timely collection and resolve outstanding issues
- Identify, record, and manage end-to-end dispute resolution
- Manage customers with complex billing requirements across multiple sites
- Record invoice disputes in the credit management system and resolve them through investigation and process improvements
- Process credit and re-bill requests as needed
- Oversee account reconciliations for end-to-end accounts receivable (AR)
- Attend regular regional debt calls and ledger reviews
- Build and maintain strong working relationships with customers and internal stakeholders
- Collaborate with Shared Service Centre collectors and other stakeholders for effective AR management and credit control
- Lead and coach collectors in following up on overdue accounts
- Establish credit limits and payment terms for new customers and update in SAP
- Review and monitor AR using SAP/FSCM AR, recommend legal actions, and manage credit block and suspension of work for high-risk customers
- Lead monthly AR review meetings with internal stakeholders and ensure action is taken on delinquent customers
- Support audit processes related to order-to-cash, including AR confirmations and reconciliations
- Manage the issuance of banker’s guarantees and monitor open guarantees
- Ensure compliance with KONE’s Credit Control and Treasury policies

**Are you the one?**
- At least 10 years of experience in credit control and collection, with at least 3 years in a shared service center or construction industry
- Proficiency in SAP and Microsoft Excel
- Minimum diploma certification
- Solid experience in credit controlling and accounts receivable management in medium to large multinational corporations
- Passionate about meeting and following up with customers on overdue receivables
- Strong leadership, problem-solving, and communication skills
- Able to interact actively with all business unit leaders

**What do we offer?**
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _