Automotive Service Advisor
2 weeks ago
**Job description and responsibilities**:
- Attend to customers’ queries, service / repair needs & requirements in an attentive, prompt and courteous manner
- Plan, coordinate and schedule customer appointments ensuring efficient use of all resources including service team manpower, tools and equipment
- Complete Job Orders sheets and process the handover to the service team for diagnosis
- Coordinate with the service team to ensure timely and high-quality completion of work
- Equipped with thorough knowledge of the company's services, promotions, and policies
- Identify opportunities to upsell relevant products and services to customers, keeping abreast with the company services & policies and promotions
- To ensure work area, office, waiting area and common areas are clean and in proper order
- Be a team player to promote a customer-focused culture within the company
- To undertake any cross functional activities assigned by the management where necessary
**REQUIREMENTS**:
- Diploma in Automotive Industry or equivalent certificates in automotive field.
- Results-oriented with effective planning, organization, and problem-solving skills. Able to work independently with mínimal supervision
- Good communication skills - spoken and written (English and BM), with a service and teamwork mindset
- Knowledge of SQL accounting system and MS Office
- Six-day work week
**BENEFITS**:
- Salary will commensurate with relevant skills and experience
- Annual bonus
- Medical benefits
- Paid overtime
- Opportunity for career advancement
**Job Types**: Full-time, Permanent
Pay: From RM2,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Application Question(s):
- How many years of experience as an Automotive Service Advisor do you have?
Work Location: In person
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