Service Analyst Associate Iii
6 days ago
The Service Desk Development program focuses on bringing ambitious career focused individuals into the Global IT organization with the primary goals of developing future IT leaders. The program gives new hires the ability to work with all of PPG's employees as part of our 24x7x365 Service Desk. This is a fully work from home position with the ability to work out of a Regional Technology Center office on an as needed basis.
**Key Responsibilities**:
- Identify, research and resolve technical problems
- Document, track and monitor problems to ensure timely resolutions for customer
- Participants will be able to rely on instructions and pre-established guidelines to help users and will receive on-the-job training, yearly corporate training and individualized training to help you grow personally and professionally.
**Qualifications**:
- Bachelor's degree in Information Science or equivalent field related to Information Technology is preferred
- Proficient English
- Flexibility to work in a 24x7x365 environment
- Willingness to learn PPG's IT environment
- Ability to succeed in the Service Desk role while engaging interest to develop into other roles
**Future Opportunities**:
The program targets to develop participants for future opportunities within IT Infrastructure Services which includes different technology tracks or the possibility of other areas of IT including Strategic Business Units or IT Support and Application Services. If successful in the intern role, you will be offered fulltime employment on the Service Desk. You will then be eligible to begin posting for your next opportunity at 15 months of full time employment. Typical placements occur by 24 months full time employment but can vary based on performance, desired career track and job availabilities.
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