Revenue Reservation Executive

4 hours ago


Kuala Lumpur, Malaysia INNSIDE BY MELIA KL Full time

**Job Summary**:
The Reservation Executive is responsible for handling booking inquiries, managing reservations, and providing excellent customer service to guests. This role ensures all reservations are accurate and that guests have a smooth and pleasant experience.

**Main Responsibilities**:

- **Revenue Strategy & Analysis** - Monitor market trends, competitor pricing, and demand generators to develop and recommend pricing, inventory, and market mix strategies. Analyze booking pace, group performance, channel contribution, and revenue data to maximize RevPAR and overall profitability.
- **Revenue Systems & Compliance** - Manage daily use of revenue management systems, CRS/PMS, and rate structures in compliance with Meliá Hotels International standards, ensuring rate parity across all channels. Provide training and support to hotel teams on revenue tools and best practices.
- **Collaboration & Reporting** - Lead and facilitate weekly revenue meetings with key department heads, providing forecasts, reports, and actionable insights. Work with Sales, Reservations, F&B, Finance, and HR on budgeting, staffing, and special projects to achieve revenue goals.
- **Supervise and oversee daily reservation operations**, ensuring all bookings are accurately entered into the system in accordance with Meliá Hotels International (MHI) standards.
- **Review, verify, and approve all reservations** handled by reservation agents, including special requests, group bookings, and last-minute changes.
- **Ensure accurate forecasting and group block management**, maintaining an up-to-date view of business on the books to support revenue and occupancy goals.
- **Drive a sales-focused attitude** within the team by identifying up-selling opportunities and maximizing revenue through strategic reservation handling.
- **Train, coach, and monitor the performance of reservation agents** to maintain service excellence and operational efficiency.
- **Prepare and analyze daily, weekly, and monthly reports** related to reservations, refusals, occupancy forecasts, and market trends, keeping the Revenue Manager informed.

Pay: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Professional development

Application Question(s):

- What is your notice period?
- What is your expected salary?
- Have you worked in an international hotel or hospitality environment? If yes, please describe your experience.
- Do you speak any Malaysian dialects (e.g., Malay, Cantonese, Mandarin, Tamil)? If so, please list them.

**Experience**:

- Reservation: 3 years (preferred)

Work Location: In person



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