Operator, Fulfilment

3 days ago

Shah Alam, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Resposibilities**:

- To be involved in overall process or assigned to specific role of fulfilment operations, ranging from inbound, putaway, inventory management, outbound and despatch.
- Inbound - Check incoming stock against PO or DO, verify the SKU and the quantity and update in the system. Perform VAS such as bubble wrap if required.
- Putaway and Inventory Management - Ensure inbounded stock is putaway in the correct location and update system accordingly. Will be involved in replenishment, cycle count and stock count as well.
- Outbound - Pick and pack products based on daily assigned orders. Ensure orders are picked and packed in timely manner and accurately in order to meet predetermined SLA.
- Despatch - Ensure all orders scheduled for 3PL pickup are correctly picked up and update the system (3PL has to sign off the handover manifest if required). Investigate orders that are rejected by 3PL pickup system and highlight to relevant party.
- Ensure all problem orders are reported to team lead or warehouse management team.
- Ensure equipments used at work are in good, clean and functional condition at all times.
- Ensure workstation is in order at the end of shift.
- Ability to operate various handling equipment, i.e. hand pallet truck, reach truck, forklift will be advantageous.
- Possess continuous improvement mindset and assist in identifying opportunities to improve processes.
- Follow safe warehouse practices.
- Perform other duties as assigned.

**Requirements**:

- Ability to multi-task, careful, attention to details, strong integrity, sense of urgency and able to meet deadlines.
- Possess good understanding of fulfilment process.
- Ability to work under pressure.
- Required language(s): English, Malay or Mandarin.

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