Manager Call Center

1 week ago

Kepong, Malaysia LondonSales Cosmetics Sdn Bhd Full time

**Team Leader Operations**: Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. - Key player to lead the team performance. - Quality check and ensure that the standard of work is maintained according to the company’s expectations. - Ensure that the team meets the daily, monthly, and yearly KPI targets. - Conduct assessments, performance reviews, capacity planning, and training. - Support HR with the onboarding of a new employee. - Maintain complete knowledge of all services and products. - Proactively share existing challenges faced by the team and propose solutions. - Analyze data to better understand trends and prepare reports for the management. - Monitor staff performance and actions for improvement - Give coaching and guidance - Ensure proper records of customer database **Requirement**: - Minimum of 2 to 4 years experience in the Telemarketing industry - Excellent written and verbal communication skills. - Demonstrated proficiency in multi-tasking and prioritization. - Detail-oriented in ensuring high standards of work and able to adapt quickly to changes in workflows/processes/procedures/product features. - High level of integrity as demonstrated personally and professionally. - Able to identify, think creatively, and build support for innovative and outside-the-box solutions. **Benefits** - Attractive remuneration package (basic + high commission) - Anyone is welcomed to apply, as long you are "hungry" enough - Invaluable hands-on working experience at a medium-sized organization - Annual bonus and increment - Career opportunities Working Hours - Monday - Friday : 11am - 8pm (1-2pm lunch) - Saturday : 11am - 4:30pm (1-2pm lunch) Pay: RM3,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Application Question(s): - Are you able to work in Desa ParkCity, Plaza Arkadia? **Education**: - Diploma/Advanced Diploma (required) **Experience**: - Call Center: 2 years (preferred) **Language**: - English (preferred)

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