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Retail Outlet Operation Assistant

3 weeks ago

Petaling Jaya, Malaysia Wholeness Track Sdn Bhd (MBE Mailbox - Centrepoint) Full time

Job Function: Assist with sales, customer service, customer escalation and other general store operations and back-office management tasks and assigned projects Job Description: Assist with the demonstration and sale of MBE product and service offerings to customers such as:

- Manage daily over-the-counter courier services transactions for instance, Serve customers who want to send parcels/documents through courier service e.g. Poslaju, ABX, Aramex, DHL, Logistika, Flash, FedEx, TNT, UPS & etc Handle all services provided by MBE outlet which include mailbox rental, business printing and documentation services Engage & work with various relevant parties/stakeholders such as MBE outlet peers, MBE HQ, logistics service providers & representatives and others, concerning MBE products and services as required Resolve problems and customer complaints as assigned Assist inventory activities and management Provide back-up retail support to store operations as assigned Update store operation policies and procedures Assist & coordinate on special outlet promotions and displays as assigned Assist with outlet facilities and IT system/tools Assist with filing and archiving system Assist in outlet reporting & documentation related works Assist in accounting book keeping tasks Assist in executing Business Continuity/Contingency Plan Assist in leading & coordinating assigned special projects & initiatives for outlet Assist in e-Commerce activities & operations such as social media posting, merchandizing & fulfillment Perform retail outlet related duties as assigned by management from time to time Requirements: Minimum STPM/College Certificate/Diploma holder Possess service or administrative skill Attention to Detail Effective written and oral communication skill. Fluently in Malay & English language Basic knowledge of IT Computer Skills and Microsoft Office required Possess Entrepreneur Spirit Pleasant, courtesy, energetic, disciplined, honest, patience, flexible & team work Work Location: Centrepoint Bandar Utama Job Type: Casual Temporary / Flexi Hours Benefits: EPF, Socso, Overtime Claims, Incentives/Bonus, Annual Leave, Birthday Leave, Medical Leave
STPM / A Level or Equivalent