Inbound Customer Service
2 weeks ago
**Company Overview**
- **Handling incoming calls **and enquiries promptly from **Postpaid customers** accurately and professionally.
- **Follow up and resolve** customers complaints and ensure it is close to satisfaction.
- Handling general enquiries exp: billing, account, promotion etc.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross
- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
**Job Requirements**:
- **Minimum SPM, Diploma or Degree** holder with **minimum of 1 year experience.**:
- Experienced in contact centre/customer service/ customer support /BPO working environment.
- Must be **proficient in English**.
- **Only Malaysians Citizens **are eligible to apply**.**:
- **Willing to work in Shift & Rotation basis.**:
- **Must be Fully Vaccinated with Booster.**
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,400.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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