Inbound Customer Service

2 weeks ago


Bandar Sunway, Malaysia Krava Studio Enterprise Full time

**Company Overview**
- **Handling incoming calls **and enquiries promptly from **Postpaid customers** accurately and professionally.
- **Follow up and resolve** customers complaints and ensure it is close to satisfaction.
- Handling general enquiries exp: billing, account, promotion etc.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross
- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.

**Job Requirements**:

- **Minimum SPM, Diploma or Degree** holder with **minimum of 1 year experience.**:

- Experienced in contact centre/customer service/ customer support /BPO working environment.
- Must be **proficient in English**.
- **Only Malaysians Citizens **are eligible to apply**.**:

- **Willing to work in Shift & Rotation basis.**:

- **Must be Fully Vaccinated with Booster.**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)



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