Customer Care Admin

1 week ago

Ipoh, Malaysia Ptt Outdoor (my) Sdh Bhd Full time

**Responsibilities**:

- We are hiring a Customer Care Admin to manage customer queries and complaints. Your duties include: process orders, modifications, and escalate complaints across a number of communication channels.
- Ultimately, you will help to establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
- Job responsibilities:

- 1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
- 2. Responding promptly to customer inquiries.
- 3. Communicating with customers through various channels.
- 4. Monitor customer complaints on social media and reach out to provide assistance
- 5. Acknowledging and resolving customer complaints.
- 6. Knowing our products inside and out so that you can answer questions.
- 7. Processing orders, and requests.
- 8. Keeping records of customer interactions, transactions, comments and complaints.
- 9. Communicating and coordinating with colleagues as necessary.
- 10. Providing feedback on the efficiency of the customer service process.
- 11. Ensure customer satisfaction and provide professional customer support.
- What we are looking for:

- 1. A TEAM Player.
- 2. 'Nothing is Impossible' attitude with a positive growth mindset.
- 3. Exceptional communication skills both verbal and written.
- 4. Self-starter who is comfortable in fast-paced environments.
- 5. An outstanding problem solver and proactive.
- 6. Ability to stay calm when customers are stressed or upset.**Benefits**:

- EPF
- SOCSO
- Annual Leave

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