Global Infrastructure Occ Analyst

7 days ago

Shah Alam, Malaysia Rentokil Initial Full time

Rentokil Initial:
Rentokil Initial is an international business services company employing over 43,000 colleagues across 70 countries with Pest Control as number one in 50 markets; Hygiene as top 3 in 30 markets. A FTSE 100 company in the Business Services Sector with ongoing revenues in 2018 of £2.5bn (link). Our global ambition is to grow revenue by 5%-8% annually through a mix of organic growth and acquisitions (consideration of £298m on 47 acquisitions globally in 2018).

Asia is key to Rentokil Initial’s global growth plans, growing 17.7% in 2018 with £220m of ongoing revenues, across 13 markets.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and

technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**The Main Purpose of Role**:
Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Rentokil initial businesses. Operating within the Rentokil Initial IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.

**Tasks and Responsibilities**:

- Hosting and storage service monitoring, responding to alerts and taking action to ensure the availability of business services
- Network services monitoring, and liaising with network service providers to manage and resolve WAN incidents and issues.
- Operate and manage the virtualization infrastructure (VMware).
- Incident management using our ITSM Framework and platform (ServiceNow).
- Regular systems maintenance tasks (configuration, patching, policy compliance).
- Perform operational procedures, including hardware configuration, installation and maintenance.
- Document and maintain documentation for system configuration changes
- Build and deploy Linux and Windows hosting platforms using documented procedures and virtual infrastructure management tools (vSphere).
- Liaise with our IT business partners and service delivery organizations for service recovery and data backup services and solutions.
- Able to serve Pacific’s time when needed
- Able to serve Pacific during local bank holidays

**Requirements**:

- Diploma or Degree in Information Technology preferred
- Minimum 2 years in an Enterprise environment working with large scale scale mixed mode server monitoring
- Demonstrates a passion for world class infrastructure technology operations.
- Demonstrates excellent analytical problem solving abilities.
- Good awareness of three or more of the following products/solutions:

- Hypervisor - VMware + vSphere
- Storage - VMware VSAN
- Platforms - Windows Server 2008+ and Linux Red Hat 5+
- End User Compute - Citrix XenApp
- Networks - Cisco network switches and firewalls
- Basic scripting (PowerShell)
- Monitoring of a medium to large scale infrastructure environment (minimum 500 platforms, mixed estate).
- Ability to install, configure and maintain infrastructure systems and solutions to specification.
- Excellent attention to detail, performs tasks and add extra value to complete tasks where necessary, to a high standard.
- Ability to identify improvements to processes and procedures and communicate them with team to effect change.

**Knowledge & skills**:

- Excellent task management and prioritisation of activities.
- Excellent collaboration and communication in a global virtual team environment.
- Able to operate in a busy Global Infrastructure Operations environment.
- Able to manage high priority (P1/P2) incidents impacting business operations (and potentially revenue).
- Operate within Service Level Agreements (SLAs) to manage incidents.
- Process oriented, perform duties as described following operating procedures.
- Understands business priorities and importance of relevant availability of business services.
- Demonstrates a rational and organised approach to work.
- Self motivated, able to manage and plan own self-development.
- Demonstrates excellent communication skills for effective dialogue with customers, suppliers and service delivery partners.
- Team player, able to work equally well with local GOCC team members and remote GOCC team members in regional Rentokil Initial offices.
- Good awareness and familiarity of all aspects of service delivery.

**Benefits**
- Attractive base salary and contractual bonus
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirem

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