Customer Service Executive
2 weeks ago
_**Job responsibilities:
- **_
**General Description**:
To lead entire CS activity and meet customer KPI's. To ensure all Daily SAP/WMS pick order / shipping orders are perform with accuracy
**Duties and Responsibilities**:
- To lead all inventory / documentation & data management related activities
- To ensure all the records updated on daily basis for all the inventory movement at warehouse
- Organize and conduct daily movement reports and reconcile with system data
- Ensure all documentation, customs documentation, Delivery orders are propoerly filed
- Investigate for any discrepancies and to prepare 8D, CAPA, FTA Reports if needed
- To establish procedures to maintain high level of documentaton and customs declaration accuracy
- To ensure smooth planning and communication for Transport arrnagement ( Ie milk runs)
- Generate daily reports when needed
- Evaluate capabilities and submit proposals for improvements
- Give clear of instructions of the assigned work to the team
- Ensure all daily movement are properly and timely updated and recorded
- Ensure billing accuracy to customer and to buy off any secial services rended ( our of scope contract )
- Undertake any ad hoc duties and special projects assigned by superior
- Other's related import/export activities
**Job Requirement:
- **
- Minimum STPM/Diploma/Degree in Logistics management or equivalent.
- More than 3 years of experience in Semicon Warehouse enviroment.
- Computer literate, good data analysis and problem solving skills, mathematically inclined and logically minded.
- Excellent knowledge of data analysis and planning skills
- Proficient computer skills, specifically in Ms Excel and WMS/ SAP
- Ability to accurately track inventory and create reports
- Effective verbal and written communication skills.
- Abillity to effectively prioritize and delegate task.
- Report writing skillsGood communication, interpersonal and writing skills
- Good command in English.
- Knowledge of MS Excel and MS Word
- Able to work under pressure with minimum supervision
- Ability to work independently, attention to details and sense of urgency
- Minimum 1-2 year(s) of working experience in the related field, fresh graduates are encouraged to apply.
**Job Types**: Full-time, Permanent
**Salary**: RM1,700.00 - RM2,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
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