IT Service Desk Japanese

**Position Title : Client Support Officer** **Work location : Cyberjaya** **Basic salary offered : Basic up to RM 3,800** **Company : Multinational company - Telecommunication Industry** **Other allowances and working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service...

**Responsibilities**: - Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level - Initiate quick resolution to routine incidents / requests and follow baseline SOP / KB library - Follow up pending tickets and updates ticket status in ITSM systems - Regularly maintain and update...

**Position title : Client Support Officer (Japanese& English)** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800 + shift allowance** **Working hours : 7am-7pm/7pm to 7am ( 12hours rotational shift), 2 days work & 2 days off day** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is...

**Position title : Client Support Officer (Japanese& English)** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800 + shift allowance + mobile allowance+ OT** **Working hours : 7am-7pm/7pm to 7am ( 12hours rotational shift), 2 days work & 2 days off day** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service...

**Main Job Tasks and Responsibilities**: - Provide immediate incident resolution or workaround to user. - Escalate incidents that are not solvable in-Service Desk to the correct resolver group. - Take ownership of incidents from start through successful resolution. - Ensure service request are escalated to the correct resolver group. - Manage user...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

Main Job Tasks and Responsibilities:Responsible for receiving and logging all inbound calls and emails via the respective ticketing system.Provide immediate incident resolution or workaround to user.Escalate incidents that are not solvable in-Service Desk to the correct resolver group.Take ownership of incidents from start through successful...

**Position title : Client Support Officer** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide...

Overview: Nscglobal provides network implementation and management solutions to a number of industry leaders, with a focus on enhancing operational simplicity and offering cost savings. “We offer quality build design, deployment, support and management of our client’s communications infrastructure, assisting them in becoming more agile and maintaining...

Unified Service Desk Associate Description:Field incoming tickets / Phone calls / Chatfrom end-users to resolve application issues.Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.Prioritize, schedule, and administer all instances where issues are reported.Perform user...