Service Desk Analyst

4 days ago

Cyberjaya, Malaysia JMA Global IT Solutions Sdn. Bhd Full time

**Main Job Tasks and Responsibilities**:

- Provide immediate incident resolution or workaround to user.
- Escalate incidents that are not solvable in-Service Desk to the correct resolver group.
- Take ownership of incidents from start through successful resolution.
- Ensure service request are escalated to the correct resolver group.
- Manage user expectation with timely follow up on pending incidents tickets.

**Education and Experience**:

- Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Good analytical skills and an ability to define the precise nature of customer requirements
- Experience in First Level support Wintel desktop MS Office and Outlook
- Ability to organise and prioritise your work in an effective manner
- Ability to work under pressure, and works well in a team
- Methodical and disciplined approach to work
- Excellent Customer Service experience and focus
- Active listening, includes being alert and showing interest in what the customer is saying
- Speak in terms that a customer can understand and view things from the customer's perspective
- Pursues tasks with energy, drive, and a need to finish, even in the face of resistance or setbacks
- Work systematically and adhere to stated operating policies and procedures
- ITIL certified to Foundation level is desirable
- Fluent in English & Bahasa Malaysia

Please send me your updated resume with the details below.

Name:
Total Years of working experience:
Relevant working experience:
Current Salary:
Expected Salary:
The reason of leaving:
IC Number

Notice Period:
Notice period

Certification:
Profile Summary:
Marital Status:
**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance

Work Location: In person

  • Service Desk Analyst

    7 days ago

    Cyberjaya, Malaysia Atos Services Sdn Bhd Full time

    Dear All, Greetings from Atos! We are hiring for the Service Desk Analyst role. **Job Title - Service Desk Analyst** **Job Type - Permanent** **Job Location - Cyberjaya, Selangor** **Core responsibilities**: - Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. - Follow procedures to...

  • Service Desk Analyst

    5 hours ago

    Cyberjaya, Malaysia Atos Full time

    **Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...

  • Service Desk Analyst

    7 days ago

    Cyberjaya, Malaysia JOS (MALAYSIA) SDN BHD Full time

    **Responsibilities** - To diagnose and troubleshoot end-users’ problems with various IT tools. - To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. - Log IT requisition/problems for end-users into Ticketing System (Service Now) - Escalate to 2nd level support group when required with detailed...

  • Service Desk Analyst

    4 days ago

    Cyberjaya, Malaysia Aisling Consulting Sdn Bhd Full time

    _**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

  • Service Desk

    2 weeks ago

    Cyberjaya, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    **Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

  • Junior Service Desk Analyst

    2 weeks ago

    Cyberjaya, Malaysia Aisling Consulting Sdn Bhd Full time

    _**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

  • service desk analyst

    2 days ago

    Cyberjaya, Selangor, Malaysia JMA Global IT Solutions Sdn. Bhd Full time 42,000 per year

    Main Job Tasks and Responsibilities:Responsible for receiving and logging all inbound calls and emails via the respective ticketing system.Provide immediate incident resolution or workaround to user.Escalate incidents that are not solvable in-Service Desk to the correct resolver group.Take ownership of incidents from start through successful...

  • IT Service Desk

    2 days ago

    Cyberjaya, Selangor, Malaysia Aisling Group Full time 30,000 - 60,000 per year

    Unified Service Desk Associate Description:Field incoming tickets / Phone calls / Chatfrom end-users to resolve application issues.Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.Prioritize, schedule, and administer all instances where issues are reported.Perform user...

  • IT Service Desk

    1 week ago

    Cyberjaya, Malaysia Mindpec Solutions Full time

    **We Are Hiring: Service Desk Agent / IT Operation Associate - Mandarin Speaker** Join our growing IT operations team supporting global platforms from our Cyberjaya office. **Position**: Service Desk Agent / IT Operation Associate **Location**: North Wing, Cyberjaya **Working Hours**: Rotational shifts - 8:00 AM - 5:00 PM - 4:00 PM - 1:00 AM (middle...

  • IT Service Desk

    1 week ago

    Cyberjaya, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Position Title : Client Support Officer** **Work Location : Cyberjaya** **Salary offered : Basic up to RM 4,500** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND**: Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide variety of...