Technology Specialist

2 weeks ago

Kuala Lumpur, Malaysia McDermott Full time

**Job Overview**:
Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.

For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

**Key Tasks and Responsibilities**:

- Installing, configuring, documenting and maintaining PCs and other end users equipments
- Forecasting and maintaining IT equipment adequacy
- Establishing and controlling security levels and systems access
- Planning, implementing and coordinating systems maintenance and backup
- Analyse the teams' workload and activity to drive efficiency and focus towards TTR’s, SLA's and KPI’s
- Providing training and support for end users community
- IT Operations support for Senior business leadership team. Acting as interface between local management and other IT functions
- Ensuring that all departmental policies and procedures are followed
- Lead and manage the team, including hiring, mentoring, and professional development
- Work with senior management during the budgeting, cost control and reporting process
- Planning and coordinating operational activities within an organization such as meetings, events, or conferences
- Creates long-term and short term strategic plans for the KL office to address issues and develop a program of continuing improvement for the organization
- Maintain communication with functional managers to ensure issues are resolved
- Generate reports for management in regards to service availability, uptime, and adherence to standard operating procedures and SLAs etc
- Continual service improvement through best practise and new and innovative technologies
- Developing and maintaining relationships with vendors and suppliers

**Essential Qualifications and Education**:

- Must have knowledge of IT Infrastructure, Windows Admins, Data Center management
- Must be able to resolve issues within the same day
- Ability to guide the IT team and own resolution of KL issues
- Handson experience in IT operations in a similar industry with minimum 5 years
- Technically competent and must have the ability to pick on new technologies immediately / Fast learner
- Demonstrated ability to perform change management in similar field
- Strong teamwork and interpersonal skills at all management levels

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