IT Consultant

[RN] Our client is a Danish multinational manufacturer of mineral wool products.

Your role will be IT Consultant - Collaboration within Digital Workspace team. The IT Consultant - Collaboration serves as accountable person for technical support, management and solutioning for the Office 365 platform, Exchange Online & OnPrem as well as Mailbox Archiving. You will be part of a dynamic team focused on service design, global project implementation and 3rd level support as part of Digital Workspace team.

**Key Responsibilities and Job Content**
- Accountable and responsible for technical support, management and solutioning for the Office 365 platform, Exchange Online & OnPrem as well as Mailbox Archiving including but not limited to configuration, policies, features, functionality etc based on agreed SLAs & KPIs.
- Ensuring efficient troubleshooting, researching, and resolution, leading or facilitating investigations and tasks pertaining to Exchange Online & OnPrem, O365 and Mailbox archiving.
- Acts as the focal point of contact for incidents, problems, and changes to the Exchange Online & OnPrem, Office 365 and mailbox archiving services.
- Coordinate and collaborates with internal teams or vendors to actively troubleshoot and identify innovative resolutions to non-standard issues within the enterprise.
- Perform routine system monitoring, health check and maintenance for pro-active management of IT by evaluates and recommends tools for maintenance and monitoring of O365 tenant.
- Supported and implemented projects related to Exchange Online & OnPrem, Office 365 platform & mailbox archiving.
- Working with Product Manager to drive continuous improvement on managing and optimizing O365, Exchange Online and Mailbox Archiving solution and process.
- Documents and maintains operational processes and User knowledge base.
- Actively participate in operational ITIL processes i.e., Incident, Change Management, Problem Management, and Availability Management.

Personal Competencies

▪ PROBLEM ANALYSIS: Collects and selects relevant information from different sources independently and on his/her own initiative. Makes connections and organises information.

▪ QUALITY ORIENTATION: Makes proposals and takes actions to increase the quality of products and services of his/her own initiative.

▪ TEAMWORK: Works towards collective results with other people of his/her own initiative.

▪ LEARNING ABILITY: Applies new information and ideas of his/her own initiative.

▪ PLANNING AND ORGANISING: Plans and organises his/her own work effectively, independently and on his/her own initiative, in consultation with other people where appropriate.

▪ IMPACT: Engages people with his/her contagious enthusiasm and makes acceptable, independent statements.

**Professional Competencies**
- Bachelor's degree in computer software engineering, computer science, or a related field
- More than 5-year experience on end user support functions mainly on Exchange Online and O365 platform.
- Demonstrate good understanding of Windows, Office, DNS, AD, LDAP, DHCP, Auto discovery, Mail retention policies, O365 hybrid and client connectivity and PowerShell.
- Knowledge and experience on SharePoint Online, MS Teams and Power Platform is added advantages.
- Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills and updating technical documentation as required.
- Excellent communications and interpersonal skills.
- Solution driven able to react quickly and resolve issues.
- High level of logical intelligence.

**Salary**: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus