HR Operations Specialist

1 week ago

Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

You are: (personality/competencies, etc.)
- Obsessed with creating exceptional employee experiences — first impressions matter to you.
- A confident communicator who can facilitate onboarding sessions and speak comfortably to new joiners.
- Proactive, meticulous, and structured in how you manage onboarding workflows.
- A multi-tasker who thrives in a fast-paced environment with multiple moving parts.
- Digitally fluent — you know your way around systems like SuccessFactors, altHR, and IWMS.
- Collaborative by nature — you coordinate well across HR, Talent Acquisition, IT, Payroll, and Facilities.
- Someone who takes initiative, owns tasks end-to-end, and doesn’t wait to be told what to do.

Your Responsibilities: (What is this role all about? What are the expectations of the applicant?)
- Manage onboarding processes for all hire types: Permanent, Contract, Third-Party, Interns, and Consultants.
- Prepare and issue official documents including Letters of Employment (LOEs), addendums, consultant letters, and staff line letters (CML).
- Facilitate and present during onboarding sessions, welcoming new joiners and delivering orientation briefings and office tour.
- Coordinate Buy-Out and Sign-On bonuses in collaboration with Talent Acquisition and Payroll.
- Arrange pre-employment medicals and ensure all onboarding logistics (courier, IT tools, access cards) are in place.
- Set up Day-1 sessions including calendar invites, room bookings, welcome kits, food, transport, and other logistics.
- Support the delivery of New Hire Orientation (excluding structured training modules).
- Respond to employee onboarding queries via altHR and support other HR Ops needs when required.
- Coordinate Third-Party contract extensions, salary increments, and ensure timely updates in HR systems.
- Maintain onboarding SOPs and workflows, ensuring documentation is always audit-ready and up to date.

Your Merits: (These are must haves in terms of qualifications & experience & specific technical /professionals skills that you expect from the applicant)
- Prior experience managing onboarding or HR operations in a shared service or high-volume environment.
- Proven ability to confidently facilitate onboarding sessions and speak to groups of new joiners in an engaging, professional manner.
- Solid understanding of onboarding compliance, documentation, and cross-department coordination.
- Hands-on experience with HR systems such as SuccessFactors (Onboarding module), altHR, IWMS, or similar tools.
- Highly proficient in Microsoft Excel — you’re comfortable with trackers, reporting, and basic formulas.
- Excellent attention to detail and ability to work independently with mínimal supervision.
- A proactive, solutions-oriented mindset with the ability to manage multiple onboarding cases simultaneously.
- Strong stakeholder management skills — you know how to partner with TA, HRBP, Payroll, IT, and Facilities effectively.
- Comfortable presenting to various levels of employees, from interns to senior hires, and able to tailor communication style accordingly.
- Familiarity with tools or techniques to enhance session engagement (e.g., digital icebreakers, interactive slides, feedback tools).

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Work Location: In person

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