Technical Writer Knowledge Management

2 weeks ago

Kuala Lumpur, Malaysia IT Consulting Company Full time

1.Support the development, implementation & operations of knowledge management strategy & framework

3.Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency

4.Optimising content according to SEO best practices to increase visibility & engagement

5.Managing content calendars & ensuring timeline publication of materials

6.Utilising content management systems to analyse website traffic & users engagement metrics

7.Updating knowledge centre content as needed & ensuring a cohesive digital presence

8.Engaging with online community & responding to comments or questions in a manner that reflects the brand voice

9.Monitoring content trends & staying up-to-date with advancements in content technology & platforms

10.Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements

11.Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly

12.Thinking about user experience & takes ownership for quality & accuracy

13.Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors

14.Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling

**Requirements**:

- Bachelor's Degree, preferably in a technical field such as computer science or related field
- Familiar with knowledge management tools, content management systems & databases
- Ability to categorise, tag & structure information effectively
- Knowledge in banking or financial institutions technology landscape
- Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents
- Application and/or infrastructure delivery & support processes

**Job Type**: Permanent

Pay: From RM6,000.00 per month

Schedule:

- Monday to Friday

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