Restaurant Supervisor

2 days ago

Kota Bharu, Malaysia Nando's Chickenland Malaysia Sdn Bhd Full time

As a Shift Leader at Nando’s, you will support the management team in running smooth and successful shifts while creating fantastic moments for our customers. You’ll be a role model for the team, demonstrating leadership, living our values, and upholding Nando’s high standards across all areas of the restaurant.

**Job Requirements**:
**1. People**
- Create a great working environment where all Nandocas (team members) feel valued and supported
- Help train and develop both new and existing Nandocas
- Provide regular feedback, encouragement, and growth opportunities to the team
- Support communication and team engagement within the restaurant
- Recognise and celebrate team successes

**2. Product**
- Ensure consistent execution of front-of-house and back-of-house responsibilities
- Maintain Nando’s standards for food quality, freshness, and speed of service

**3. Place**
- Run great shifts that deliver memorable customer experiences
- Keep the restaurant clean, safe, and visually aligned with the Nando’s brand
- Support local marketing activities (LRM) in your area

**4. Performance**
- Grow sales by running efficient shifts and delivering operational excellence
- Monitor and uphold health, safety, and food quality standards (HACCP, Halal, REX, etc.)
- Deliver The Nando’s Experience through warm, professional service
- Support cost control by managing labour, waste, and gross profit effectively

To step into this role, you must:

- Be at least 17 years old
- Have successfully completed the following Nando’s training programs:

- 90-Day Onboarding Program
- Art of Grilling (AOG) Workshop (certified)
- Host/Hostess Workshop (certified)
- Learning to Lead Program
- Fire Safety Training

**As a Supervisor / Shift Manager, you are expected to**:

- Confidently run and manage restaurant shifts
- Lead, support, and motivate your team to deliver excellent customer experiences
- Maintain high operational standards in alignment with Nando’s brand and values

**Key Skills & Attributes**:

- Positive and enthusiastic with a sunshine smile
- Proactive, independent, and a strong team player
- Attention to detail and strong planning skills
- Results-driven and solution-oriented
- Confident in coaching and leading team members
- Excellent customer service and communication skills
- Able to multi-task and stay calm under pressure
- Takes pride in delivering quality work
- Proficient in English and Bahasa Malaysia

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kota Kemuning: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Restaurant Management: 1 year (preferred)

Work Location: In person

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