Executive, Airlines Inflight Quality
1 week ago
**Reports To**:
Manager, Airlines Quality & Performance Measurement
**Role Purpose**:
To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA).
**Key Accountability**:
- Performs audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting auditees processes and procedures.
- To engage with business units to investigate on breakages and follow up on business units' action plans in resolving the issues.
- To execute the In-Flight Operation audit program to ensure compliance by service providers to MH standards and procedures.
- To conduct Halal Training and Halal Accreditation Audit for MH service providers.
- To execute ad-hoc assignment by investigating and reporting the root cause, provide recommendation and track closure from business units' for an event affecting customer experience adversely.
**Qualification & Experience**:
- Degree in Food & Beverage, Halal Certification or any related field with 2 - 4 years of relevant experience
- Areas of Experience -& Experience in Halal, Food & Beverages field and airline industries
**Personality Traits**:
- Ability to exhibit sound judgment with the ability to prioritize and make decisions.
- Ability to interact collaboratively and with professionalism with different levels of stakeholders.
- Detail & oriented with excellent verbal and written communication skills
- Excellent organization and time-management skills
- Maintaining strict confidentiality and interacting professionally
- Good interpersonal skills. The ability to establish credibility, good rapport and able to work across multi divisions and key stakeholders at both a strategic and operational level
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Executive, Airlines Inflight Quality
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Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: Executive, Airlines Inflight Quality & Performance Management **Reports To**: Manager, Airlines Quality & Performance Measurement **Role Purpose**: To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as...
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Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: - Executive, Airlines Inflight Quality & Performance Management **Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as...
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