Global Service Desk Expert

**Role Purpose** To provide technical support to agents via floor walking activities and via acceptance of user interactions directly transferred to them by Service Desk Agents. Service Desk Experts provide responsive, professional and competent technical 2nd line support of incidents. They influence and improve the quality of knowledge articles as well as...

**Job Title: Service Desk Analyst** **Purpose of the Role**: The Service Desk Analyst acts as the first point of contact for IT support, helping users with technical issues and service requests. This role ensures IT systems run smoothly by troubleshooting hardware and software problems, managing user accounts, and following global IT standards. The analyst...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

1-4 Years of experience in technical support / service deskThe individual Service Desk analyst will provide level 1 IT Service Desk supportProvide support to end user via phone, chat, email or webAbility to diagnose and resolve common hardware/software/network issuesFamiliarity with Windows, macOSProficiency in troubleshooting tools like Outlook, Word,...

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

Job purpose:We are seeking a skilled and proactive Business Expert to join our team and support critical applications used in the international branches of Commerzbank. In this role, you will play a pivotal part in ensuring the continuous availability, optimization, and enhancement of our business applications. As a key link between business and technical...

Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial...

Demonstrate an in-depth grasp of the solutions, configurations, and networks implemented for managed customers. - Manage escalations from the 1st level Service Desk following established procedures. - Efficiently resolve customer incidents within defined Service Level Agreements (SLAs). - Execute maintenance and configuration changes, meticulously adhering...

1. Level G, TM Cyberjaya Complex, Lingkaran Teknokrat Cyber 4, 63000 Cyberjaya, Selangor; OR 2. TM Annex 2/TMCC Jalan Pantai Baharu 50672 Kuala Lumpur 9.00am - 10.30pm (10.5 hours per day); 4 days a week 1. Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support...