Business Expert Specialist

Job purpose:

We are seeking a skilled and proactive Business Expert to join our team and support critical applications used in the international branches of Commerzbank. In this role, you will play a pivotal part in ensuring the continuous availability, optimization, and enhancement of our business applications. As a key link between business and technical teams, you will work cross-functionally to ensure seamless communication and effective application lifecycle management.

Key activities

• Provide expert support for applications used across international branches of Commerzbank.
• Highly decisive and confident in making critical decisions independently, especially across multiple time zones where product owners (POs) may not always be accessible.
• Ensure the continuous availability of applications and identify opportunities for operational improvements.
• Address and troubleshoot software application issues to ensure production stability and smooth functionality.
• Perform structured analysis of applications, evaluate potential solutions, collaborate with business analysts, and document findings comprehensively.
• Manually intervene in automated processes as needed, based on product owners' requirements and agreements.
• Collaborate with product owners to structure, prioritize, and break down backlogs and create user stories.
• Assist development and testing teams throughout the application lifecycle to ensure quality deliverables.
• Act as a cross-functional bridge between development teams and business analysis to foster collaboration and understanding.
• Ensure compliance with internal and external standards, regulatory issues, reporting requirements, and auditing processes.
• Translate business requirements into functional specifications and collaborate with technical teams to implement them effectively.
• Conduct application testing and ensure quality assurance across all stages of development.
• Document key information, issues, and solutions into knowledgebase articles to support continuous improvement.

Formal Education

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Relevant professional certifications (e.g., Scrum Product Owner, Agile Fundamentals) are a plus.

Specialist knowledge (work experience, further qualification):

• 2–4 years of experience in business analysis, application support, or a related role, ideally within the banking or financial services industry.
• Experience working in Agile environments, preferably using Scrum methodologies, including familiarity with backlog management and creating user stories.
• Experience diagnosing and troubleshooting application issues to ensure production stability with understanding of SQL scripting
• Exposure to structured application analysis, evaluating potential solutions, and documenting findings in a clear and organized fashion.
• Proficient in creating well-organized and informative documentation and presentations, tailored for various stakeholders.
• Basic knowledge of Agile collaboration and project management tools, such as JIRA, Confluence, or similar systems.
• Exceptional communication skills in English – both verbal and written – with a customer-oriented mindset and the ability to collaborate and engage effectively with stakeholders, end users, and team members.
• Strong problem-solving skills, with the ability to identify and address application issues and propose user-centric solutions.
• Ability to collaborate effectively with diverse teams and assist product owners in breaking down tasks or creating actionable user stories.
• Knowledge in International Corporate Banking (Payment Transaction, Financing, Trade Finance)