Lead Analyst, Cloud Operations

3 days ago

Kuala Lumpur, Malaysia AIA Full time

Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

As a Reporting Analyst within Group Cloud Operations, you will help drive critical business decisions by analyzing metrics and designing insightful reports. This role is responsible providing key operational metrics to group IT operations leadership and all domain leads within cloud operations. To become successful in this role, you would need to have an eye for identifying anomalies in large data sets and independently provide insights and recommendations based on your observations.

Responsibilities include, but are not limited to, the following:

- Work closely with various Group Office teams, AIA Business Units and internal delivery teams on service reporting deliverables and requirements.
- Liaise with AIA partners and internal delivery teams on service reporting.
- Consolidate and prepare daily / weekly / monthly / ad hoc operational reports across various service lines (i.e. operations, service level, capacity, service performance etc.).
- Provide data analysis and strategic insights on service improvements and optimization opportunities.
- Create operational reports and dashboards for use in service delivery management.

Experience:

- Minimum 2 years of relevant experience in analytical role
- Proven record in providing enterprise grade reporting in complex, multi-tower environment
- Solid experience with MS Excel and integration of visualization tools (e.g. PowerBI)
- Ability to work systematically with multiple data sets and reports simultaneously
- Good understanding of IT operating model design and best practices.
- Understanding of ServiceNow reporting capabilities
- Experience with reporting related to public cloud services is considered as an advantage
- Experience providing IT operational reporting is considered as an advantage

Skills:

- Strong problem-solving and analytical skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced and dynamic environment diligently and punctually.
- Accurate, proactive and accountable in data handling and analysis.
- Data-driven mindset and natural curiosity to find anomalies from data sets
- communication skills to understand business context and enquire, counsel, and present solutions in an understandable and simple manner.
- Build a career with us as we help our customers and the community live healthier, longer, better lives._

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