Hotel Manager

JOB SUMMARY

The Hotel Manager is the strategic business leader of property operations and acts as General Manager in their absence. Areas of responsibility include extensive Food and Beverage operations, Front Office, Housekeeping, Security/Loss Prevention, and Event Management, where applicable. The Hotel Manager works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensures implementation of brand initiatives. The position ensures operations exceeds the Le Méridien target customer expectations, ensures associate satisfaction, and maximizes financial performance. As a member of the Executive Committee, the Hotel Manager also develops and implements property-wide strategies that deliver products and services to exceed the needs and expectations of the Le Méridien target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years’ experience in the management operations, sales and marketing, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 3 years’ experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Keeps operations team focused on driving guest satisfaction and the desired financial results.
- Inspires, coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.

Managing Property Operations
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with associates and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams
- Establishes a vision for product and service delivery on property.
- Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures associates are treated fairly and equitably.

Managing and Conducting Human Resources Activities
- Observes service behaviors of associates and provides feedback
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports
- Utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters associate commitment to providing excellent service, participating in daily briefings and models desired service behaviors in all interactions with guests and associates.

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Bachelor's or Equivalent