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Content Moderator

3 weeks ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Content Moderator

**Timings**:Rotational Shifts (Permanent)

**Industry**:Other

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Content Moderator Must be fluent in speaking both Mandarin and EnglishQualification Graduate / Undergraduate / SPM

Age 18+years

Mandarin

Experience Fresh graduates or

SPM with 1 year customer service or content review related experience

Call center or

Content moderation

Special Training (if Any) NA (Non-Applicable)

Knowledge Experience or knowledge

in social media

Skills & Ability
- Excellent written and verbal communication skills in English
- Strong problem-solving skills and demonstrated multitask capabilities and

ambiguity
- Flexible
- Ability to handle high volumes during promotions and peak seasons
- Teamwork
- Resilience

Interview Rounds
- Screening as per the profile doc
- Competency Based Interview (CBI) - Recruiter Interview and Screening
- Language Verification / Operations Round of Interview

Background Verification
- Standard Teleperformance BGV

World Compliance Checks/ Global Sanction
- Criminality Check
- Global Sanctions