Capacity Management Officer

**Job Purpose**

As part of the GSO Global Process Operations team, the Capacity Management Officer is responsible for the capacity management process, as defined in ITIL practices. The role has overall responsibility to ensure that there is adequate IT capacity to meet required levels of service to meet the business objective. Maintain an overall understanding of current service capacity record and trends. Keep IT management informed about capacity needs and associated risk.

**Responsibilities**
- Maintain an overall understanding of current service capacity records and trends.
- Work with the SME/technical leads to provide sufficient capacity to meet business objective.
- Work with the SME/technical IT domains to ensure monitoring of capacity levels are in place, comparing actual against targets, addressing shortfalls and associated risk.
- Maintain the capacity related risk register. Present and escalate the risk items to IT management and relevant stakeholders for decision.
- Participate in Change Advisory Board (CAB) when required.
- Involve in the root cause analysis related to incidents/outages caused by capacity limitations and derive capacity management related improvements.
- Responsible for the capacity management policy, process, procedures and compliance.
- Ensure all capacity adjustments are agreed and covered by using the appropriate demand requests singed by the relevant stakeholder.

**Your Profile**
**Profile and Qualifications**
- Bachelor Degree in Business Administration, Information Technology or related disciplines.
- ITIL Service Management Foundation certification.
- At least 5 years of relevant working experiences in IT industry on Capacity, Incident, Change and problem Management would be an added advantage.
- Technical knowledge on IT Infrastructure and Software.
- Leadership, organizational and communication skills with the ability to drive different teams and different technical experts to ensure sufficient capacity to meet business objective.

**About AXA**
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
**About the Entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**What We Offer**

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.