Team Lead

1 week ago

Shah Alam, Malaysia EPS Consultant Sdn Bhd Full time

**Position: Team Lead (Vietnamese/ Thai/ Indonesian) (Native Speaker)**

**Tenure: 1 year contract (Renewable basis/Converted to permanent)**

**Location: Kuala Lumpur**

**Working hour: Rotational Shift basis**

**Salary: RM 5000 - RM 6000**

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Motivate and strategize how the team will meet efficiency, productivity and consistency targets
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Perform twice a month check-point on the analyst’s performance using scorecards as a point of discussion
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Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
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Elevate and escalate red flags to management on a duty of care perspective
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Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
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Guarantee that base operational expectations and information security policies are enforced
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Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
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Facilitate team meetings and team huddles
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Create an engaging and fun work atmosphere for the team
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First point of escalation and clarification on HR-related matters and concerns
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Course correct non-performing metrics and analysts through root cause analysis and solid action planning
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Perform monthly sit down sessions to gather insights and innovation ideas
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Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed)

**Job Requirements**:
*
Degree holder with 2-6 years of working experience, preferably with experience in leading teams
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Ability to motivate teams and rally the group toward organizational goals
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Excellent oral and written communication skills.
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Passion for learning and creative problem-solving.
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Strong knowledge of cultural context in the user countries supported
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Good knowledge of language of the countries supported is an advantage

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM6,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift
- Rotational shift

**Experience**:

- team lead: 1 year (preferred)

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