Payroll Support and Implementation Consultant

**Who we are is what we do.**

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of our success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

By effectively analysing customer requirements, configuring the system, migrating data, and balancing figures, the Payroll Consultant plays a crucial role in successfully implementing a new customer.

**Duties and Responsibilities**:
Implementation:

- Analyse, understand and accurately document customer requirements
- Configure system according to the customer’s requirements
- Migrate data from the customers current system to new system
- Balance payroll data
- Provide training to the users if required
- Brainstorm with development and implementations manager to best satisfy new requirements and create specification documents for these items

Customer Support:

- Prioritize each support ticket according to the service levels
- Monitor own queue and track inbound calls to ensure service delivery
- Filter and escalate tickets to the relevant departments based on the type of query and priority level and ensure timely resolution.
- Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations.
- Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk

General:

- Train and mentor new consultants on the system
- Ad hoc consulting work as and when required by the customer
- Test new system functionality by following the prescribed testing process
- Assist with identifying new articles and updating the Knowledge Base
- Developing and maintaining country specific documentation

**Requirements**:

- Minimum 5 years of experience working within a payroll environment
- Extensive knowledge of Payroll and country specific legislation
- Strong analytical skills
- Good problem solving skills
- Display excellent communication skills

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

**Some things you’ll enjoy**
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
- Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives._