Banking Operations support Taiwan

9 hours ago


Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

Near MRT Tun Razak Exchange (Walking Distance)

Fixed Shift, Monday - Friday ONLY

Open for fresh graduate, training will be given
- taking actions on customer’s accounts / processing customer’s requests following the procedures given for a particular work stream/process.
- To work closely with respective line manager to achieve all business goals.
- Process accurately with the required productivity.
- Problem situations are proactively resolved and escalated to ensure maximum customer satisfaction.
- To adhere to all quality control measures to prevent reoccurrence
- To be proactive and ensure that all process related updates and cascades are clearly understood
- To perform relative incoming /outgoing calls based on task assigned in accordance to Calling queue/ Phone Verification Matrix.
- Provide excellent customer service to internal/external customer by maintaining good call quality in accordance to Call Monitoring/ Call Coaching standards.

**Job Requirement**:

- Good Telephonic conversational skills (Process Specific)
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Basic computer knowledge and good keyboard skills.
- Ability to build rapport with and relate to a wide range of people.
- Ability to maintain focus while working with voluminous data.
- Ability to Multi Task and Flexibility to work shifts language capability as required by the process
- **Fresh graduate in any discipline from Diploma or Degree is encouraged to apply**:

- **Able to start immediately**:

- **Language competencies in English, and commonly used Taiwan and Hong Kong's to cater the countries market**

**Salary**: RM2,000.00 - RM3,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English, and commonly used Taiwan and Hong Kong's (preferred)



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