General Manager

4 days ago

Kuala Lumpur, Malaysia CARIJOB GROUP Full time

**Restaurant Operations**
- Oversee end-to-end daily operations of the restaurant, including kitchen, floor, and service teams.
- Ensure all F&B offerings meet high-quality standards in terms of taste, presentation, and consistency.
- Maintain restaurant cleanliness, hygiene, and compliance with safety and health regulations (e.g. HACCP, local licensing).
- Ensure smooth coordination between front-of-house and back-of-house.

**People Management**
- Recruit, train, and supervise staff including service crew, chefs, and supervisors.
- Provide ongoing performance feedback, coaching, and development for team members.
- Lead daily briefings and motivate the team to meet service standards and upsell targets.

**Guest Experience**
- Ensure top-tier service delivery to all guests, especially VIPs and Mandarin-speaking customers.
- Handle customer complaints or special requests professionally and promptly.
- Build rapport with regular diners and corporate clients to encourage return visits.

**Sales & Revenue Growth**
- Achieve sales targets, monitor food cost, and control wastage and overheads.
- Develop promotions, festive menus, and marketing strategies to boost customer traffic and spending.
- Identify new business opportunities including partnerships and group bookings.

**Financial Oversight**
- Manage restaurant P&L, budgets, and reporting.
- Conduct stock ordering, inventory control, and supplier negotiations.
- Review daily sales, monthly reports, and implement corrective action plans if needed.

**Strategic Planning**
- Work closely with the company’s top management to execute brand direction and business goals.
- Conduct market analysis and monitor competitor offerings and pricing.
- Lead opening plans for new outlets if the brand expands.

**Requirements**:

- Minimum Diploma or Degree in Hospitality, Culinary, F&B Management or related fields.
- **At least 5-7 years** of experience in restaurant operations, with **3+ years in a senior managerial position**.
- Strong leadership skills with the ability to motivate and guide large F&B teams.
- Must be fluent in **Mandarin** and **English** (spoken & written).
- Excellent knowledge of Chinese cuisine, dining etiquette, and luxury service is a strong plus.
- Strong business acumen with the ability to analyze numbers and improve operational performance.
- Able to work under pressure, during weekends/public holidays, and in fast-paced environments.

**Job Types**: Full-time, Permanent

Pay: RM10,000.00 - RM12,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Early shift

Supplemental Pay:

- Performance bonus

**Experience**:

- F&B: 5 years (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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