Wfh Cantonese Customer Service

5 days ago

Kota Damansara, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn. Bhd. Full time

**Company Description**

Language Talent Solutions believes in breaking down barriers and thinking beyond borders. We believe the right talent should not be restricted to the limitations of location and willingly embrace the unfamiliar. We aim to bridge cultural gaps and enhance communication, providing top-notch language services that empower businesses and individuals alike to succeed in this ever-expanding global economy.

**Role Description**

**Role** : Customer Service Representative - Cantonese (WFH Role)

**Working hours** : 8am-5pm/9am-6pm

**Working days** : Monday to Friday

**Total Salary** : RM4250 (including allowances)

**___________________________________________**

Job Responsibilities:

- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
- Achieve and maintain all key quality and productivity metrics.
- To ensure excellent reliability with mínimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Job Requirements:

- Minimum SPM with 1 year of Customer Service/Call Centre/Phone Support experience.
- Excellent command of spoken and written English and Cantonese.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical thinker with attention to detail.
- Data entry, spelling, grammar and proofreading skills required.
- Ability to work in both a team environment and autonomously.
- Minimum typing speed of 25 words per minute
- Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
- Demonstrate high degree of integrity and confidentiality.

职位类型：全职

薪资： 每月RM4,250.00

申请问题:

- 請您以1-10評分您的英語程度

工作经验:

- 客服: 1 年 (首选)

工作语言:

- 粵語/廣東話 (首选)

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