Customer Service Executive

**Position: Customer Service Executive** **Salary: RM 2000 - RM 2500 (Depending on experience)** **Working Location: Petaling Jaya** **Tenure: 6 months (Renewable basis/Converted to permanent)** **Job Descriptions** - Professionally and accurately handling inbound calls from customers pertaining to the company products and services inquiries and...

**Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...

**Job Function**: Sales Engineer, Service Engineer - ** Industry**: Manufacturing(Machinery) - ** Job Description**: - Responsibilities: - Handle daily delays, notify customers of delay and recovery plan - Liaise with stakeholders on customers’ orders & delay - Request, follow up, reply and complete customer’s inquiry within targeted time frame -...

Immediate vacancies - Customer Service. RM4000 to RM4500. Commission RM200- Ara Damansara. Watsap 011-36768300 **Requirements**: - Required Language(s): English, Mandarin or Cantonese - Fresh Graduates, No age limits. - 5 working days. 8.30am early shift - last shift ends 7pm. Sunday Off and Saturday half day. Responsibility - Handling all inbound calls...

Build sustainable relationships of trust through open and interactive communication - Follow communication procedures, guidelines, and policies - Resolve product or service issue by clarifying and determining the root cause. - Selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products - Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for...

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

**Lead Generation and Prospecting**: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings. - **Problem Resolution**: Investigating and resolving customer issues or complaints effectively...