Customer Service Executive

2 days ago

Kota Damansara, Malaysia Agensi Pekerjaan Rf Sdn Bhd Full time

**URGENT HIRING**

**POSITION : CUSTOMER SERVICE EXECUTIVE - PHARMACEUTICAL**

**LOCATION : MENARA OBYU, DAMANSARA**

**SALARY : RM 3000 - RM 6000 (DEPENDS ON EXPERIENCE)**

MONDAY-FRIDAY
Working Hours: 5am or 7am, 9 hours work (including lunch hour)
*Shift & WFH allowance given*

**Job Scope**:

- Answer calls in a courteous, professional manner with predefined answers/resources
- Handle inbound and outbound calls
- Handle queries from customers by providing balanced, accurate and non-promotional information
- Identify interaction containing either adverse events and/or product quality complaints and handle these in accordance with the appropriate procedures

**Requirements**:

- Fluent in English

**- Bachelor’s Degree in healthcare profession (medical, pharmacy or Nursing) ideally with some industry experience and/or work in designated therapeutic area or similar role**
- Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
- Good written skills to respond to customer queries succinctly, accurately, and objectively

**- Working experience in call centre for pharmaceutical or healthcare industrial is preferred**
- Must be willing to work on Malaysia Public Holiday and on shift basis.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM3,000.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Work from home

Schedule:

- Early shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

COVID-19 considerations:
yes

Ability to commute/relocate:

- Damansara: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current salary ?
- What is your expected salary ?
- What is your notice period ?
- Do you have customer service experience from pharmaceutical industry?
- Can you speak in English fluently?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (required)

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