Customer Service Support
1 week ago
DUTIES AND RESPONSIBILITIES:
- Identify customers’ needs, clarify enquiries / complaints and resolve them in a prompt and professional manner.
- Coordinate with internal departments and escalate the unresolved issues to the second level support team and ensure all
cases are followed through to closure.
- Engage and going the extra mile to satisfy customers’ needs to build customer loyalty.
- Maintain records of all conversations in the call center database in a comprehensible manner for use of analysis and reporting.
- Operation Days/Hours : 5 days, 2 days off (Between Mon to Sat)
- Sunday fixed off days
- 8am -5pm, 9am -6pm, 11 am
- 8pm (3 rotational shift)
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
- Early shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
Expected Start Date: 02/24/2025
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