Guest Experience Officer

4 days ago

Kuala Lumpur, Malaysia Lendlease Full time

The Tun Razak Exchange is a development poised to be Malaysia’s new international business and financial district. At the heart of this urban transformation is The Exchange TRX, a city defining development designed to create the ultimate experiential environment, from retail to dining, entertainment and world class hotels.

The Exchange TRX is a 17-acre integrated development set to become one of Asia’s leading lifestyle hubs. The mall is a 1.3 million sq ft of next-generation retail space that includes a 10-acre rooftop park.

Your duties include but not limited to:
- Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.- Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.- Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.- Uphold discretion and professionalism when handling VIP and VVIP guests.- Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy.- Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required.- Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule.

Requirements:
- Proven experience in hospitality, luxury retail, or high-end customer service.- Strong knowledge of food handling and beverage service etiquette.- Impeccable grooming and presentation, reflecting the standards of luxury hospitality.- Strong English communication skills.- Ability to communicate fluently is multiple languages will be an added advantage- Availability to work flexible hours, shifts, weekends, and public holidays as required.

Benefits- Permanent position- 22 days annual leave per year plus 3 days of wellbeing leave- Medical, Dental and Inpatient coverage for self and dependant.- Access to online wellbeing and mental health platform

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

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