Customer Service Associate
5 days ago
**Requirements**:
- Strong command of written and spoken Mandarin & English.
- No work experience required.
- Preferably be able to start immediately.
- Able to work on shift.
- Monitor, respond and resolve all Live Chats/Inquiries on Products, Orders, and Refunds & Returns/Exchanges across multiple eCommerce platforms to ensure that all customers’ queries and expectations are well managed.
- Handle and resolve customers' inquiries as well as liaise with stakeholders within the Company and external parties such as couriers and/or transporters to address any inquiries/complaints on fulfilment and last-mile delivery related activities.
- Continuously identify work process improvements.
- Assist in general administrative duties and or ad-hoc issue.
**Job Types**: Full-time, Permanent
**Salary**: Up to RM2,600.00 per month
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
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