Customer Experience Officer

2 weeks ago

Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

**Responsibilities**:

- Order Management: Assist customers with order placement, tracking, modifications, cancellations, returns, and refunds.
- Problem Resolution: Investigate and resolve customer complaints or concerns promptly and professionally, ensuring a positive resolution and customer satisfaction.
- Information Provision: Provide accurate, valid, and complete information to customers about products, services, and policies.
- Record Keeping: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Follow-Up: Follow up with customers to ensure their issues are resolved and that they are satisfied with the service.
- Feedback Handling: Collect and document customer feedback and suggest improvements to enhance the overall customer experience.
- Collaboration: Collaborate with internal teams to address recurring issues and implement preventive measures.
- Team Ambassadorship: Be the voice of the team in project-related discussions, ensuring that our perspectives, achievements, and challenges are accurately portrayed.

**Qualifications & Skills**:

- Proven experience in customer support or a related field, preferably in ecommerce or retail.
- Excellent verbal and written communication skills.
- Strong phone contact handling skills and active listening.
- Experience with Zendesk, D365, and Adobe Magento is a plus.
- Ability to multi-task, prioritize, and manage time effectively.
- Problem-solving attitude with the ability to remain calm under pressure.
- Strong phone contact handling skills and active listening.
- Experience with Zendesk, D365, and Adobe Magento is a plus.

**The Package**:

- Basic Salary - up to RM3000.00.
- Medical Coverage Provided.
- Opportunity for career growth and development.
- Comprehensive training and support.
- Working Hours: Monday to Friday 8.30am to 5.30pm.
- Working Location: KL Trillion, Jalan Tun Razak, Kuala Lumpur.
- Flexibility to work during public holidays or weekends if required.
- Shift may be rotational, with off days scheduled on regular weekdays.

**Education**:

- Diploma or equivalent; a degree in a related field is a plus.

**Language**:

- Proficiency in English is required; and additional languages are an advantage.

**Personal Traits**:

- Empathetic and patient with a strong customer-oriented mindset.
- Ability to work independently and as part of a team.
- Comfortable working in a dynamic, start-up environment where processes and resources are continuously being developed.

Pay: RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Applicants MUST be able to start work IMMEDIATELY. Please indicate here.
- MUST be willing to fully work from OFFICE at Jalan Tun Razak, KL.

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