Payment (Merchant) - Shopeepay
1 week ago
DepartmentOperations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Executing inbound and outbound payments on a day to day basis
- Record and monitor daily bank balance and ensure the sufficient cash flow to perform day to day payout
- Monitor payment transactions and conduct reconciliation on payment transactions and settlements
- Handle e-wallet chargebacks, disputes, and refund cases from merchants and customers
- Work with the Customer Support teams to handle merchants' and users' inquiries on payment issues
- Manage payment channels, handle payment-related records and reports
**Requirements**:
- Preferable 1-2 years working experience in e-commerce or e-wallet industry
Good in excel & reporting skill
- Strong logical thinking and problem-solving skills at all times
- Good team player, positive attitude and eager to learn
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