Merchant Account Manager

2 weeks ago


Kuala Lumpur, Malaysia Ezypay Full time

**About the role**:
As a Merchant Account Manager at Ezypay, you will play a crucial role in developing and maintaining strong relationships with our clients. Your focus will be on ensuring client satisfaction and driving business growth through excellent interpersonal skills and proactive communication.

**As a Merchant Account Manager, you will**:

- Manage a merchant portfolio **segmented by partner**:

- Deliver both **proactive and reactive engagement** to protect and grow partner-aligned merchant groups
- Identify opportunities to grow **Merchant Share of Wallet (MSOW)** through upsell, cross-sell, and multi-site expansion
- Own and execute **all Save activities** for merchants associated with assigned partners
- Conduct **Welcome calls** for all new merchants related to the partner, including new sites for strategic merchants
- Provide **training support** (e.g. settlement reports,) across the portfolio
- Maintain consistent account documentation across required systems including HubSpot.
- Ensure all activity contributes to defined KPIs and measurable outcomes
- Collaborate with internal stakeholders (Support, Product, Operations) to resolve merchant issues effectively

**Requirements**:

- 2-3 years in account management, customer success, or merchant support roles
- Experience working with **SaaS, payments, or platform-based businesses** preferred
- Familiarity with segmentation and structured workflows **(Welcome, Save, Training)**:

- Confident communicator, both written and verbal
- Working knowledge of Excel, PBI and ability to deliver insights or updates in PowerPoint or CRM

**Benefits**- Fantastic team culture
- Flexible working arrangements (including remote working) and work life balance
- Guidance and mentoring from leaders within the business
- A dynamic and challenging environment, with the opportunity to make a real and lasting difference to our business


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