Key Account Manager

7 days ago

Kuala Lumpur, Malaysia TalentTag Asia Full time

**About our Client**

Our client is a global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, they support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

**Role Overview**
The Key Account Manager position is responsible for both the **acquisition of new merchants and nurturing their existing portfolio**. By penetrating deep into the B2B, B2C, E-commerce and Online Selling community you will serve businesses with an overseas customer base and/or those sourcing goods across border for sale. You will work cross-functionally with our Marketing, Partnership, Merchant Servicing, Inside Sales and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience.

**About the Role**:

- Self-generate new opportunities through cold outreach and partnership.
- Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities.
- Attend relevant industry events to keep informed of the latest trends and forge new connections within in the target segments.
- Maintain a specific number of accounts, build strong relationships, and ensure high levels of customer satisfaction across the portfolio.
- Drive greater uptake of of products within the account portfolio.
- Present relevant solutions and provide detailed education to merchants regarding products and processes.
- Work closely with related teams to resolve merchants’ issues.
- Share insights and customer feedback to the wider team ensuring the customers’ voice is heard across the business Have a systematized approach to keeping in regular contact with merchants and maintain business relationships

**Job Requirements**
- P**roven experience in the B2B sector, particularly in engaging with importers and exporters.**:

- Background in commercial or transaction banking is highly desirable.
- A motivated individual with a proven track record of self-generating leads selling to Business Owners and/or the C-Suite.
- Solutions-orientated approach to building and maintaining customer relationships.
- Strong attention to detail, be process-driven with outreach and engagement cadences.
- Ability to handle tough conversations, overcome objections and deal with customer dissatisfaction.
- Skilled in time management, task management and problem solving.
- A collaborator that works with related functions to best support the client’s needs
- Someone who thrives in a fast-paced environment with the ability to learn and adapt to new product knowledge quickly.
- **Payment industry experience would be an advantage.**

Pay: RM10,000.00 - RM15,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

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