Key Account Manager
1 week ago
**Job Summary**:
**What Are the Responsibilities**:
Performance Analysis and Optimisation:
- Monitor Merchants’ ad campaign performance metrics, KPIs and provide regular reports to merchants to demonstrate ROI and identify areas for improvement.
- Utilize data-driven insights to optimize Campaigns, adjust targeting and refine strategies to enhance overall performance.
Key Account Relationship Management:
- Act as the primary point of contact for Key Merchants, understanding their business objectives, and able to advise latest e-commerce trends and practices while maintaining professional relationships.
- Enable high adoption of SHOPLINE value-added services such as Ads, Payments, Logistics, POS & etc.
- Build and nurture long-term relationships with Key Merchants to promote revenue growth.
Revenue Growth:
- Develop and implement Strategic plans to increase Key Accounts’ Revenue Growth.
- Educate merchants on optimizing their webstore and Social Commerce based on different industry needs
- Identify new opportunities for upselling and cross-selling products or services to maximize account value.
Team Communication
- Communicate effectively with internal teams to ensure clients needs are met.
- Provide regular updates on account status and merchant related developments to reporting manager and management.
**What Are the Requirements**:
- Friendly and approachable demeanor
- Ability to build and maintain positive relationships with merchants & colleagues.
- Meticulous and thorough in completing tasks and following processes.
- Adaptability: Flexible and open to learning new skills and taking on new responsibilities.
- Capable of identifying issues and suggesting practical solutions.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Excellent communication and interpersonal skills with the ability to build and maintain relationships with Key Merchants.
- Action and Solution-Oriented mindset, comfortable in a fast-moving Entrepreneurial Environment.
- Passion for improving both Customer and Seller experience in the ever-changing e-Commerce industry.
Pay: RM3,300.00 - RM4,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
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