Key Account Manager

22 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia CSP Global Technologies Full time 120,000 - 240,000 per year

The Key Account Manager (KAM) will be responsible for managing and growing

relationships with company most important clients. This individual will serve as the main

point of contact for our key customers, ensuring the successful delivery and adoption of

solutions. The KAM will work closely with internal teams, including sales, technical support,

and product management, to provide tailored solutions, drive customer satisfaction, and

achieve revenue growth

Roles and Responsibilities

Key Account Manager

Customer Relationship Management


• Build and maintain strong, long-lasting relationships with key accounts.


• Act as the primary point of contact for senior-level executives and key stakeholders within

client organizations.


• Understand the client's business objectives and challenges, and tailor solutions to meet

their needs.

Account Strategy and Growth:


• Develop and implement account strategies to ensure growth within assigned key accounts.


• Identify new business opportunities within existing accounts and drive upsell and cross-sell

initiatives.


• Drive the development of account plans that align with company and the customer's

strategic goals.

Sales and Revenue Generation


• Achieve or exceed sales targets and KPIs set for assigned accounts.


• Lead contract negotiations, renewals, and pricing discussions.


• Work closely with the sales team to ensure opportunities are effectively tracked and

converted into revenue


• Collaboration and Cross-Functional Coordination:


• Collaborate with internal teams (e.g., product management, technical support, marketing)

to ensure customer needs are being met.

Page 2 Job Description for the position of Key Account Manager


• Coordinate with solutions architects and technical teams to deliver tailored security

solutions that align with customer requirements.


• Partner with product teams to provide feedback on customer needs, trends, and product

improvements.

Customer Success and Retention:


• Monitor customer satisfaction and proactively address any issues or concerns.


• Ensure successful onboarding, adoption, and deployment of the solutions.


• Conduct regular business reviews with customers to assess satisfaction, identify

opportunities for improvement, and ensure the continued success of the partnership.

Qualifications:

Experience


• 3- 4 years of experience in account management, sales, or business development, preferably

in the cybersecurity or technology industry.


• Proven track record of managing large, strategic accounts and driving revenue growth.


• Experience working with C-level executives and senior decision-makers within large

enterprises.

Skills


• Strong understanding of cybersecurity products, solutions, and services.


• Excellent communication, negotiation, and presentation skills.


• Strong problem-solving and analytical abilities.


• Ability to manage multiple priorities and complex customer requirements.


• Self-motivated, results-oriented, and able to work independently as well as part of a team.

Education


• Bachelor's degree in Business, Marketing, Information Technology, or related field.


• Additional certifications in cybersecurity or sales are a plus.

Key Competencies


• Customer-Centric Approach


• Strategic Thinking and Planning


• Strong Relationship Building


• Sales Expertise and Negotiation Skills


• Problem Solving and Critical Thinking


• Ability to work in a fast-paced, dynamic environment

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