Key Account Manager

1 week ago

Kuala Lumpur, Malaysia Nova Buildings Full time

**Key Responsibilities**:
**Your primary responsibilities, but not limited to**:

- Co-develop and implement strategic account plans to drive revenue growth and market share within assigned accounts
- Analyze existing data to identify targeted clients based on frequency of PEB designs and conventional high-value projects
- Function as a trusted advisor, proactively identifying customer needs and recommending tailored PEB solutions
- Manage all aspects of the customer relationship lifecycle, from initial contact through project completion, fostering open communication and exceeding expectations
- Lead negotiations, develop compelling proposals, and secure contracts with key accounts
- Collaborate with internal teams to ensure seamless project execution and on-time delivery
- Collaborate with contractors and other partners to define mutual benefits and explore royalty programs to encourage repeat business and referrals
- Conduct webinars on industry trends, innovations in PEB, and project management best practices, inviting industry experts and key stakeholders as speakers
- Track key performance indicators (KPIs) and report on account activity, project progress, and overall customer satisfaction through salesforce
- Stay current on industry trends and competitor offerings to maintain a competitive edge

**Relevant Experience & Qualifications**:

- A Bachelors Degree or Diploma in Civil Engineering, or equivalent
- Minimum 3 years of experience in B2B sales, within the steel construction or related industry
- Proven track record of building strong, long-term relationships with key clients
- Excellent communication skills, both written and verbal, with the ability to tailor messaging to diverse audiences
- Strong strategic thinking abilities, with a focus on identifying long-term opportunities and developing winning strategies
- Customer-centric approach with a genuine passion for understanding and exceeding customer expectations
- Self-motivated, with strong time management and organizational skills
- Adaptable and resourceful, able to adjust approaches and strategies as required

**Location**:

Malaysia, KL

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