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Merchant Support Specialist

2 weeks ago

Kuala Lumpur, Malaysia Tourplus Technology Sdn. Bhd. Full time

Analyse the performance of Merchant Partners based on KPIs
- Maintain a sense of ownership, with a strong attention to detail.
- Act as point of contact for Merchant Partners (our customers) to forge strong relationships and increase loyalty and retention.
- Serve as a Merchant advocate for problem resolution.
- Function as a training resource for Merchant Partners on systems use, systems updates, contract discussions, payment discussions, etc.
- Assist onboarding of new Merchant Partners - training, FAQs, issue resolution, etc.
- Input timely documentation of calls, discussions, and escalations, creating transparency of Merchants and conversation history among peers.
- Bridge communication with merchant and service provider on related packages.
- Any other jobs that may assigned by Management from time to time

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Monday to Friday