Korean Native Customer Support

2 weeks ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Hi Korean Native job seekers

**Application form link**:

- ______________

**Position: Korean Customer Support [Mobility Project]**

**Company Background**: BPO company

**Location**: Kuala Lumpur, Malaysia

**Employment Type**: Permanent

**Salary**: 2,550,000 KRW - 3,000,000 KRW per month

（≒RM8,800 - 10,000 per month + night allowance）

**Responsibilities**:

- **Customer Interaction Ownership**: Demonstrate ownership of every customer interaction to achieve successful first-time resolution on all contacts.
- **Problem Resolution**: Address issues related to Mobility Services, including refunds, amendments, exchanges, ID problems, system issues, and more.
- Uphold a high level of professionalism while delivering competent customer service in the Korean language.

**Requirements**:

- Strong attention to detail and the ability to work independently.
- Native fluency in Korean and excellent written and verbal communication skills in English.

**Working hour**
- Work Days: Monday to Sunday
- Shift Rotation: 5 days a week
- Work Hours: 24/7 rotation shift
- Working Days: 5 days per week

**Benefits**:

- One-way air ticket to Malaysia.
- Hotel accommodation for 14 days upon arrival.
- Medical package

Shunta Takai / EPS Consultants

Pay: RM8,800.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

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