Native Korean Customer Chat Support

3 days ago

Kuala Lumpur, Malaysia TCOC NG Limited Full time

*Position: Native Korean chat support*

Location: KL Sentral

Headcount: 10 people)

Date of Joining: Mid Jan 2025

Salary 8.2K - 8.8K RM basic

Working Hour: 24/7 Rotational shift

Education : Bachelor’s degree
- Fresh graduate or diploma holder, high school graduate can apply.

*Requirements*:

- Experience: Minimum 1 year of customer service experience and fresh graduate can also apply
- English Level : B2 and above. (B1 can get approval with exception)

Assessments: writing assessment, Typing test, writeX

*Job Description:*
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously.

Pay: RM8,200.00 - RM8,800.00 per month

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