Manager, Order to Cash

Category:

- Manager
- Industry:

- Beauty
- Location:

- Kuala Lumpur - W.P Kuala Lumpur
- Education:

- Bachelor Degree
- Country:

- Malaysia
- Salary Range:

- 9500-9500
- Experience(Min):

- 2-3years
- Job Type:

- Full Time Permanent- Requirement:
- Technically strong in Order to Cash (O2C) and Retail Accounting (including Online) process and capable to manage the end to end process independently.
- 2 to 3 years of coaching and guidance skill.
- Good Internal Customer Focus.
- Strong verbal and written communication skills.
- Positive and willing to learn attitude.
- Prior experience in SAP, case management tool, and Microsoft office knowledge including excel, power point will be a strong advantage.
- Prior retail industry or FMCG experience would be valuable.
- Prior experience in working in captive share service center will be an added value.
- High degree of problem-solving skills.
- Attend to the details.
- Ability to work independently.
- Responsibilities:
**This position is accountable for the successful delivery of Order to Cash services for SMVIP affiliate, in accordance to the defined SLAs/KPIs. To ensure both the processes are in comply to Group policies and procedures, and local statutory requirement. Support and drive continuous improvement/automation. ** **Job Description ** **1. Responsible for the quality, accuracy and timely delivery of Order to Cash services in accordance to the defined SLAs/KPIs.**:

- Ensure O2C processes are in compliance with company policy, accounting standard and local statutory requirements through.
- Adhered to the Corporate financial policies.
- Support and maintain an effective internal control system.
- Coordinate the SOX documentation and ensure full compliance with SOX when required.
- Oversee the yearly and periodic external and internal audit and ensure there is no material adjustment due to non-compliance of accounting principles.**2. Coach and guide the juniors and be the representative, in the absence of Senior Manager. ** **3. Respond to all inquiries in a timely and accurate manner. Ensure that the Finance and Accounting Department is rendering an effective service to internal and external clients. ** **4. Support the business units in new business model implementation and new brand integration, i.e. to provide guidance on accounting treatment, process control and UAT system testing. ** **5. Identify and implement process improvement/automation for improve process efficiencies. ** **6. Implement business change in accordance with plans. ** **7. Provide back up support within the team. Be part of maintaining a motivating workplace and safe working environment for all team and department colleagues. ** **8. Maintain and ensure process workflow and documentation are up to date to the current processes. ** **9. Provide guidance and support for customer and material master data maintenance to outsource vendors and identify opportunities to align and standardize the process. ** **10. Support to establish service mindset culture. ** **11. Responsible for managing the debt collection process with customers on overdue payments, negotiating payment plans, and taking appropriate actions to recover outstanding debts. ** **12. Conduct operational reviews with all stakeholders with support of OneSource Finance Director on site. ** **13. Managing BPO vendor relationship, handle query resolution and foster collaborative working relationship with OneSource KL team. ** **14. Responsible for standardizing OTC process across Region, with support from the OTC GPO. ** **15. Manage training and development needs of staff within the OTC tower. ** **16. Monitor the credit status of the retailers and perform credit review with FDs. ** **17. Responsible for Master data update for NEW and existing brands. ** **18. Manage and lead the OTC team.